无忧传媒

A 无忧传媒 interview with Workera鈥檚 Kian Katanforoosh about how companies can effectively train employees to use AI.

In AI Learning, One Size Fits None

A conversation with Kian Katanforoosh, CEO and founder of Workera

The topic of artificial intelligence (AI) readiness is now a cultural fixture, from the halls of Congress to panels in Davos. There is universal agreement that the road ahead involves upskilling, reskilling, and change management鈥攕pecifically for the 60% of jobs in advanced economies that estimates will be affected by AI. But what we all know to be true on a global scale provides little clarity for the individual: the employee, candidate, or leader who needs to navigate their own journey.

Kian Katanforoosh is innovating at the center of this challenge. As the CEO and founder of Workera, he leads a team that builds intelligent and actionable AI learning solutions that are calibrated to a person鈥檚 goals, skills, and gaps. 无忧传媒 Vice President Joe Rohner, a leader in our AI business, and Jim Hemgen, the firm鈥檚 talent development director, sat down with Kian and asked him questions about what鈥檚 next for AI training and transformation鈥攁nd how to accelerate the path forward.

In your work running an AI upskilling company and teaching university students, you spend most days engaging with the future workforce. What do you think is fundamentally changing about the way people learn AI?

One of the striking trends I鈥檓 seeing in my classes is that students from a variety of different backgrounds are coming to study AI. I teach in the computer science department, but most of my Deep Learning students are not computer science majors. This is a new development. We have people from mechanical engineering, materials science, aeronautics, and medicine who want to learn how to apply AI in other areas in incredible ways. A few of my students with a background in energy took the course to build a predictive maintenance solution for a drill system. I call these learners 鈥淎I+X鈥 and they鈥檙e quickly becoming the top users of AI, whether at universities, enterprises, or in government. These AI+X individuals are studying the technology in connection with their domain expertise, and they鈥檙e coming with an intent to solve real-world challenges.

As the doors to AI have opened wide, it鈥檚 difficult to imagine a typical pathway for AI education. What are the implications of AI+X for universities or employers?

That鈥檚 right鈥攖his evolving cohort of AI learners is disrupting the way many of us used to think about education, whether at a university or on the job. A one-size-fits-all approach where people sit in a classroom for a set number of hours or complete a standard curriculum doesn鈥檛 serve AI learning today. The technology is changing so rapidly, 听and there鈥檚 understandable hype about the shrinking 鈥渉alf-life鈥 of digital skills. We鈥檙e not even at rock bottom of that half-life, so it鈥檚 becoming less practical or reasonable to spend time on irrelevant material.

For instance, a mechanical engineer knows linear algebra but may need to learn Python coding, and an electrical engineer understands the Fourier transform but may need to learn new neural network-based algorithms. The same is true for mission and business leaders who don鈥檛 have the luxury to take a 200-hour class but need to continually grow their AI skillset.听

The key challenge today is about figuring out how we make smart decisions about what to learn and where to spend our time. That鈥檚 why we鈥檝e seen a lot of recent innovation to bring AI learning together with AI agents that can verify a person鈥檚 skills, optimize for their gaps, and serve up fresh content that is targeted to individualized learning goals.听

And the impact is tangible. For example, at Workera we鈥檝e seen a fivefold increase in learning velocity thanks to AI agents used in skills verification. By applying AI agents themselves to the upskilling process, we鈥檙e able to optimize the process for the learner, serve the right content to the learner at the right time, and avoid material that the user already knows or that may not offer the fastest path to progress.

You mentioned the half-life of skills鈥攁nd for many of us well into our careers, this can feel unsettling! How do you personally think about the relevance of your skills, especially in a field like AI?

We鈥檙e likely past the generation where someone can expect to do the same job for 30 years and then retire. But I want to stress that subject matter experts aren鈥檛 going anywhere. In fact, there will be more demand for domain expertise as AI fuels new applications.

In terms of my career, I find it helpful to think about my development in the shape of a letter T. The horizontal line at the top of the T represents the breadth of my durable skillset: These are skills that have long-term relevance鈥攆or example, the math theory and statistics I learned growing up in France. To this day, those durable skills still allow me to jump quickly into new subjects with confidence. Then, the vertical line of the T represents the many perishable skills that I acquired at points in time for the purpose of innovation.听

While each of my individual skills might have different staying power, it鈥檚 the combination of perishable and durable skills that allows me to keep up with progress. So, for anyone worried about the longevity of your skills: Your future self has the advantage of a longer lasting and more durable skillset, even as the practice of technology evolves.

You spend a lot of time with organizations that are investing in AI training for employees. What comes up most when you speak with enterprise leaders about workforce transformation?

Organizations and their leadership teams are hyperfocused on measurement and understanding the progress of AI transformation. But with so many possible metrics, leaders have questions about how they should approach enterprise measurement. I recommend they track progress across two parallel categories: outcomes and skills.

By outcomes, I鈥檓 referring to the big changes an organization is seeking by investing in AI transformation. For example, these master outcomes might include increased productivity, innovation, and responsible use. When an organization is clear on these outcomes, they can start to track major indicators:

  • How much new capacity have we unlocked through AI? (related outcome: productivity)
  • How many projects have an AI-ready system in production? (related outcome: innovation)
  • How many alerts or incidents have come up? (related outcome: responsible use)

In parallel to outcomes, enterprises should measure the progress of skills acquired across all participating employees. Are skills adequately developed to achieve the master outcomes over time? Does the organization have the right ontologies of skills that can be verified? Are employees able to get certified in critical areas (such as responsible AI), and are they getting feedback about their development? Organizations can verify the skill levels of their employees in individual domains, in addition to tracking the most important metric for a skills-based organization: its overall learning velocity. Increasing overall learning velocity鈥攈ow quickly employees progress when learning a new skill鈥攃an allow companies to quickly catch up to, and surpass, competitors. This kind of granular assessment of skills helps leaders see how mature their organization is today鈥攁nd how they鈥檙e pacing toward enterprise proficiencies.

An enterprise AI transformation requires extensive cultural changes. What advice do you have for organizations on the AI journey?

My first piece of advice is for the people at the top. In my work, I鈥檝e seen leaders across the spectrum of engagement. There are executives who make themselves part of the training鈥攎easuring their own skills, closing their knowledge gaps, getting badged and certified鈥攁nd those who don鈥檛 but pretend to know more than they do or don鈥檛 hold themselves up to the same expectations as the workforce. When leaders create high standards for their own growth, employees see that 鈥渨e鈥檙e all on this journey together.鈥 This leadership engagement goes a long way to fostering a positive culture around AI transformation.听听

It鈥檚 also important to consider the culture that surrounds experimentation. Some organizations think about AI as a high-stakes effort and constantly push for priority-level projects. But that approach will eventually hit a wall, given the complexity and skills needed to push AI systems from prototype into production. My advice is to initially focus innovation on small but visible projects. Just think about the now-famous Google Brain project to detect cats in videos, which Andrew Ng led at the time. This AI project had zero risk to the company mission if the system didn鈥檛 work. But people love cats, and the project鈥檚 neural network approach became very visible. It ended up accelerating the production of neural networks within other Google programs with higher stakes. I often stress to organizations that those small efforts, ones that may seem insignificant or even frivolous, can inspire meaningful innovation down the road.

Outside of academia and the technology workforce, most people don鈥檛 have realistic access to advanced AI training. What efforts can help increase access to AI?

There are a growing number of organizations and foundations that are leading the way for AI literacy across communities, especially in the K鈥12 system. From on-the-ground training programs to听, they鈥檙e preparing young students with AI skills for a university and the workforce鈥攁nd offering programs to equip teachers and administrators with the tools they need.听

But broad access to AI is a long-term challenge that won鈥檛 be tackled by any one player in the ecosystem and will need everyone at the table. We still have a journey ahead to make sure communities and populations are not being left behind. Just think about the aging workforce or the 20% of U.S. households that don鈥檛 have internet access鈥攖he digital divide will only get larger as听.听

We talked earlier about the T-shaped model for thinking about durable and perishable skills. It鈥檚 important to emphasize that AI will eventually become a horizontal, durable skill鈥攐ne of the historical power skills that will have an extremely long half-life. AI will soon show up in job descriptions you might have never expected, so we all have a role to play in eliminating barriers.听

I鈥檓 excited to see the progress we will continue to make as an industry. Whether that鈥檚 collaborating with nongovernmental organizations, community partners, or the federal government, or offering no-cost training programs (which I鈥檓 proud that we offer at Workera), small efforts go a long way to put AI into the hands of more people. Ultimately, access is about more than strengthening tomorrow鈥檚 workforce鈥擜I literacy will soon be a basic human need to navigate the world, from finances to healthcare to government benefits.

Meet the Authors

Kian Katanforoosh is the CEO and cofounder of Workera, a skills intelligence platform redefining how enterprises understand, develop, and mobilize talent. He is a founding member of DeepLearning.AI and an award-winning lecturer at Stanford University.

Joe Rohner is a leader in 无忧传媒鈥檚 Chief Technology Office focused on AI adoption, talent, and education.

Jim Hemgen leads talent development at 无忧传媒 and oversees initiatives to help the firm build an AI-ready workforce.

References

Mauro Cazzaniga, Florence Jaumotte, Longji Li, Giovanni Melina, Augustus J. Panton, Carlo Pizzinelli, Emma J. Rockall, and Marina Mendes Tavares, Gen-AI: Artificial Intelligence and the Future of Work, International Monetary Fund, January 14, 2024, .

Michelle Cao and Rafi Goldberg, 鈥淪witched Off: Why Are One in Five U.S. Households Not Online?鈥 National Telecommunications and Information Administration, October 5, 2022, .

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