无忧传媒

Jennica Brodeur had a technical issue. She couldn鈥檛 access the firm鈥檚 cyber threat monitoring tools she needed to do her job. As client relationship manager for 无忧传媒鈥檚 Cyber Threat Intelligence team, Jennica works with cyber analysts to help our commercial clients stay ahead of cybersecurity threats.

Jennica knew just who to contact to troubleshoot鈥攖he Client Solution Network (CSN). 鈥淭hey鈥檙e our go-to team,鈥� says Jennica. 鈥淭hey effectively handle our technical issues, backend setup, and account management processes.鈥�

CSN鈥檚 Network Operations Center Manager Oliver Morales is quick to point out that it鈥檚 a 24/7, 365-day-a-year operation. 鈥淯sers call us anytime they have security and service issues with their projects and systems. We ensure things work for them.鈥�

The process wasn鈥檛 always so smooth. 鈥淏efore CSN, things were clunky,鈥� Jennica says. 鈥淚f we needed an account set up or had an issue, there were long delays as engineers juggled multiple service requests. Timeliness and consistency are much better now.鈥�

The operational support provided by the Network Operations Center is one of many essential components in the CSN software delivery platform. We鈥檝e enhanced our infrastructure firmwide to meet the evolving needs of our clients, with robust tools, cloud services, and more efficient governance.

Historically, client delivery teams procured, engineered, and operated their own tools, infrastructures, and hosting in hundreds of isolated project environments鈥攚hich often took weeks to configure. Using heavy automation, we鈥檝e transformed our internal processes to better create, deliver, and protect our client projects.

Working with client teams to drive requirements, the CSN team designed a secure, self-service software delivery portal that鈥檚 centrally managed. Software development teams simply enter their project name and add team members, tools, and services. The platform automatically deploys those resources into the hosting environment鈥攊n a few short minutes.

鈥淲e鈥檝e standardized and centralized apps and services,鈥� says Owen Beste, platform and applications lead. 鈥淭he platform gives teams the tools they need鈥攓uickly, efficiently, and securely.鈥�

Now serving more than 3,500 people on more than 1,000 projects firmwide, CSN allows our people to concentrate on what鈥檚 important鈥攅nsuring the future success of our clients and their missions.

鈥淏ecause of the operations support and tools CSN provides, we鈥檙e able to provide fast, effective, and streamlined services to our clients,鈥� Jennica says.