无忧传媒

Kristine Martin Anderson is 无忧传媒鈥檚 chief operating officer. A member of the firm鈥檚 leadership team, she accelerates firmwide operational performance and the transformation of the company鈥檚 business model, in collaboration with leaders from across the firm.听

听

Kristine has been a leader at 无忧传媒 for more than 16 years. Previously, she led the firm鈥檚 civil and health businesses. She is recognized as a thought leader for her expertise in health information technology (HIT), HIT-enabled quality measurement and improvement, payment reform, health data exchange, and interoperability.

听

Prior to joining 无忧传媒, she was vice president for operations and strategy at CareScience, a software solutions company that she helped launch in 1992 and take public in 2000. There Kristine oversaw the launch of several innovative products, including the nation鈥檚 first web-based clinical decision support system for hospitals and the nation鈥檚 first health information exchange.

听

Kristine serves on the board of directors for Executives for Health Innovation (formerly eHealth Initiative). She also serves on the Cost and Resource Use Standing Committee as well as the Appeals Board of the National Quality Forum.

听

Kristine is a frequent speaker and has authored several published articles. She holds a B.A. in neurobiology from the University of Pennsylvania and an M.B.A. from the Wharton School of Business.

Where do you see 无忧传媒 in 100 years?听Designing safety systems for flying cars, running managed services for functions common across government, setting up settlements in space. Really, I think 无忧传媒 is all about helping solve the major problems of the times. One hundred years ago, I鈥檓 sure we couldn鈥檛 have imagined what we鈥檇 be working on today; I think we鈥檒l still be focused on the next big opportunity, whatever that may be.听

听

What about your job keeps you awake at night?听Letting a client down. Expecting to be on top of your game and deliver excellent work every day is a heavy bag to carry. Though it鈥檚 absolutely a privilege to solve our clients鈥� problems, you always have to be conscious of not meeting expectations or having a client demand something you aren鈥檛 thinking about.

听

What are three tips for managing and motivating your people?听You have to genuinely care about them, and they have to know that. Listen to them, know who they are as people, not just employees. You also have to give them work that they care about. That plays into the recruitment part. Make sure you鈥檙e bringing on people who understand what the job is鈥攏ot every nurse or pharmacist wants to be a management consultant. Last but not least, there has to be some element of fun. No one wants to just grind through the day.

听

What鈥檚 the best business advice you鈥檝e heard?听At a Wharton business healthcare conference, Andrea Jung, a prominent female CEO, told a story about how she got caught on a Board of Directors鈥� call during her son鈥檚 birthday party. The gist was she felt as though she disappointed both her son for taking the work call, as well as the board because of all the noise. I took away the following advice: 鈥淒on鈥檛 disappoint people accidentally. Decide who you are going to disappoint that day, tell them, then release yourself of guilt. And don鈥檛 disappoint the same people all the time. We all can鈥檛 always do what鈥檚 being asked of us, and if we try it will make us crazy.鈥� As a mother, that really resonates with me.

听

What鈥檚 the best piece of advice you鈥檝e received?听Be authentic. It鈥檚 too much work trying to be someone you鈥檙e not.